Associate Professor Of Pediatrics; Director Of Pediatric Antimicrobial Stewardship For McGovern Medical School And Children's Memorial Hermann Hospital
University of Texas Health Science Center at HoustonHealthcare Quality, Patient Safety, Process Improvement
Dr. Michael L. Chang is a pediatric infectious disease specialist in Houston, Texas, and is affiliated with multiple hospitals in the area. His specialty is pediatric infectious diseases and he treats children for a broad array of diseases caused by germs, viruses, and fungi, ranging from flu to hospital-acquired infections to pneumonia. Dr. Chang’s professional interests include antimicrobial stewardship which involves studying and promoting the appropriate, optimal and judicious use of antibiotics for pediatric patients and Carbapenem-resistant Gram-negative bacterial infections.
Analytics, Customer Satisfaction, Data Management, Leadership, Process Improvement, Profit
Matt Muldoon is an expert in how voice technology and text-to-speech (TTS) technology enhances business operations, improves engagement, and adds accessibility to digital content. Muldoon is the President, North America of ReadSpeaker, a global voice specialist company providing dozens of languages and lifelike voices. His expertise in voice technology spans many industry verticals from education and manufacturing to gaming and healthcare, and the virtually endless opportunities to apply voice technology in ways that enhance dynamic human interaction.
Assistant Professor of Technology and Operations
University of Michigan Ross School of BusinessEducation Policy, Operations Management, Process Improvement, Resource Management
Keppler’s expertise is in the application of operations management theories to the education sector. Her research derives insights about how to improve education operations, or the management of human and material resources in public schools, educational nonprofits, and edtech companies. Her research has been published in top peer-reviewed journals in the operations management field and featured in top media outlets. A former high school educator in New York City, Keppler teaches technology and operations topics at Ross. She holds an MSEd from City University of New York and a PhD from Northwestern University.