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Expert Directory - Process Improvement

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Michael L. Chang, MD

Associate Professor Of Pediatrics; Director Of Pediatric Antimicrobial Stewardship For McGovern Medical School And Children's Memorial Hermann Hospital

University of Texas Health Science Center at Houston

Healthcare Quality, Patient Safety, Process Improvement

Dr. Michael L. Chang is a pediatric infectious disease specialist in Houston, Texas, and is affiliated with multiple hospitals in the area. His specialty is pediatric infectious diseases and he treats children for a broad array of diseases caused by germs, viruses, and fungi, ranging from flu to hospital-acquired infections to pneumonia. Dr. Chang’s professional interests include antimicrobial stewardship which involves studying and promoting the appropriate, optimal and judicious use of antibiotics for pediatric patients and Carbapenem-resistant Gram-negative bacterial infections.

Matt Muldoon

President, North America at ReadSpeaker

Pando Public Relations

Analytics, Customer Satisfaction, Data Management, Leadership, Process Improvement, Profit

Matt Muldoon is an expert in how voice technology and text-to-speech (TTS) technology enhances business operations, improves engagement, and adds accessibility to digital content. Muldoon is the President, North America of ReadSpeaker, a global voice specialist company providing dozens of languages and lifelike voices. His expertise in voice technology spans many industry verticals from education and manufacturing to gaming and healthcare, and the virtually endless opportunities to apply voice technology in ways that enhance dynamic human interaction.

Samantha Keppler, PhD

Assistant Professor of Technology and Operations

University of Michigan Ross School of Business

Education Policy, Operations Management, Process Improvement, Resource Management

Keppler’s expertise is in the application of operations management theories to the education sector. Her research derives insights about how to improve education operations, or the management of human and material resources in public schools, educational nonprofits, and edtech companies. Her research has been published in top peer-reviewed journals in the operations management field and featured in top media outlets. A former high school educator in New York City, Keppler teaches technology and operations topics at Ross. She holds an MSEd from City University of New York and a PhD from Northwestern University.

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