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Expert Directory - Resource Management

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Samantha Keppler, PhD

Assistant Professor of Technology and Operations

University of Michigan Ross School of Business

Education Policy, Operations Management, Process Improvement, Resource Management

Keppler’s expertise is in the application of operations management theories to the education sector. Her research derives insights about how to improve education operations, or the management of human and material resources in public schools, educational nonprofits, and edtech companies. Her research has been published in top peer-reviewed journals in the operations management field and featured in top media outlets. A former high school educator in New York City, Keppler teaches technology and operations topics at Ross. She holds an MSEd from City University of New York and a PhD from Northwestern University.

Imelda Reyes, DNP, MPH

Nurse Practitioner and School of Nursing Dean and Professor

MediaRX

Adolescent Medicine, Pediatrics, Resource Management, Sex Education, Veteran Health

Imelda brings over 25 years of nursing experience and more than 16 years as a nurse practitioner, educator, and administrator to her role as Dean. With a deep commitment to fostering a culture of excellence, innovation, and collaboration, she aims to equip the next generation of nursing leaders to address the evolving healthcare needs of the community. Her approach integrates evidence-based practice, quality improvement, and interprofessional education into the curriculum while enhancing the student experience through hybrid, digital, and experiential learning opportunities.

A first-generation student and teen mother, Imelda is passionate about providing young people with access to birth control and comprehensive sex education. With extensive experience in primary care, including pediatrics and college health, she leverages her skills as both a family and pediatric nurse practitioner to support adolescent teens in navigating challenging conversations and decisions. Bilingual in Spanish, Imelda recognizes the importance of cultural competence in healthcare and the value of having providers who speak the same language and share similar experiences.

As a Navy veteran, Imelda understands the unique stressors that come with military service and the complexities of reintegrating into civilian life after five years of service. Her diverse background and dedication to education and healthcare make her a dynamic leader committed to enhancing healthcare education and fostering an inclusive, supportive environment for all students.

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